The delivery period refers to the number of business days it takes to process and deliver the parcel to your nominated address (Saturday, Sunday and Public holidays are no counted as business days). The first business day is counted as the day after payment has been received. Please note that shipping to remote areas and sometimes during busy periods can take slightly longer. You will receive your order in 3 to10 business days
To keep you informed an email will be sent to you confirming your parcel is on its way. All parcels are delivered by Australia Post and require a signature upon delivery. If no one is there to sign for the parcel, a calling card will be left unless the parcel can be securely placed in the post box. We recommend you provide an address where someone will be during the day to sign for the parcel e.g., your work address.
Deliveries take place between Monday and Friday during the business hours of 8:30am and 5:00pm.
It is the responsibility of the buyer to ensure a correct and safe shipping address is provided. After the parcel has been shipped, we are unfortunately unable to change the shipping address or recall the parcel. A receipt will be provided via email. This will outline your purchase, payment method and other post sales information.
All prices are quoted and charged in Australian Dollars.
Payment can be made using your credit card over our secure payment gateway. The Hahndorf Candlemaker accepts Visa, MasterCard and Bankcard and uses St George Bank Secure Gateway to process transactions.
When providing your personal and credit card details on this site they are done so using Secure Socket Layer (SSL). SSL is a security technology that is commonly used for encrypting communications between users and e-commerce websites. The SSL protocol encrypts the data during the transaction process to prevent eavesdropping and tampering of data you send and receive.
Returns and Exchanges
Hahndorf Candlemaker will require proof of purchase when it comes to a customer requesting either a refund or exchange. Our products are guaranteed to give 100% satisfaction. If, for any reason, you are not satisfied with the product you purchased from Hahndorf Candlemaker, return it within 30 days with proof of purchase, and we will replace it or refund your purchase cost (this will not include shipping or postage costs). Refunds are issued in the same tender as the original purchase. For example, if the item was purchased using a Visa card, the credit will be refunded to the same Visa card.
The Hahndorf Candlemaker respects the personal information provided to us by our customers. The information we collect is handled sensitively, stored securely and with high regard to privacy. Information
collected is not in any way shared, sold, given away, published or distributed outside of The Hahndorf Candlemaker.
This information is only used internally to help process your order and develop a better understanding of the needs and preferences of our customers. We reserve the right to use this information to occasionally inform you of promotions, special events or changes in our business. More information on privacy legislation is available from the Federal Privacy Commissioner at www.privacy.com.au.
Third Party Sites
This site may contain links to third party sites. The Hahndorf Candlemaker is not responsible for the condition or content of those sites as they are not under The Hahndorf Candlemaker’s control. Should you choose to access those sites and/or use the sites products and/or services you do so at your own risk.
The links are provided solely for your convenience and do not indicate, expressly or impliedly, an endorsement by The Hahndorf Candlemaker of the sites or the products or services provided on the site. The Hahndorf Candlemaker does not permit any linkages to this site without prior written permission.
This site is created and controlled by The Hahndorf Candlemaker. Your use of this site is governed by, construed and enforced in accordance with the laws of The State of South Australia, Australia. Disputes arising from your use of this site are exclusively subject to the jurisdiction of the Courts of South Australia, Australia.
This site may be accessed throughout Australia and overseas. The Hahndorf Candlemaker makes no representations that the content of this site complies with the laws (including intellectual property laws) of any country outside Australia. If you access this site from outside, you do so at your own risk and are responsible for complying with the laws in the place where you access the site.
You agree that your access to, and use of, this site is subject to the terms, conditions and all applicable laws, and is at your own risk. This site and its contents are provided to you on an “as is” basis, the site may contain errors, faults and inaccuracies and may not be complete and current.
The Hahndorf Candlemaker makes no representations or warranties of any kind, express or implied as to the operation of this site or the information, content, materials or products included on this site, except as otherwise provided under applicable laws.
Neither the Hahndorf Candlemaker, nor its affiliates, directors, officers, employees, agents, contractors, successors or assigns will be liable for any damages whatsoever arising out of, or in any way related to, the use of this site and any other site linked to this site. This limitation applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for loss of profits, business interruption or the loss of data or information.